Arbitration
Arbitration helps guarantee fair and ethical sales
A Vehicle Not What You Expected?
Have you purchased a vehicle that has issues that weren’t disclosed during the sale? Were you unaware that a vehicle title wasn’t available at the sale? If so, you may be eligible for arbitration.
These dispute resolution services, based on the NAAA Arbitration Policy, protect buyers and sellers and help guarantee fair and ethical sales.*
During the arbitration process, Manheim acts as a neutral intermediary to investigate and resolve transaction-related disputes. Possible outcomes include sale price adjustment or sale cancellation.
- Service is subject to arbitration fee.
- Arbitration can be initiated online or through any Manheim auction in the U.S.
- Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
Arbitration Steps
First, find out if your purchase is eligible for arbitration, then go to your Purchases and select the vehicle you want to arbitrate. You can begin your claim and submit documentation online by selecting Start a Claim on the right side. After you have filed your claim, a Manheim representative will contact you to understand your needs and help resolve it.
You can check on your recent claims in your Purchases, where you will see one of the following statuses.
- Start a claim: Vehicle has not been arbitrated on
- In Progress: Claim is opened but has not been reviewed by arbitrator
- In Progress – Under Review: Claim is open and being reviewed
- Buyer Bought / Buyer Withdrew: Claim is closed
If you are having trouble filing a claim online, you can contact any Manheim location for assistance.
*Different policies may apply depending on the type of vehicle and channel in which it is sold. For a complete list of policies governing arbitration, please review the Arbitration section of of Manheim Marketplace Policies.
