Depending on sale channel, announced conditions, or sale price, other arbitration policies may apply. Please see:
Updated July 1, 2025
The 2025 NAAA Arbitration Policy, as set forth in the Manheim Marketplace Policies (the “Manheim Arbitration Policy”), serves as the baseline for Timed Sales arbitrations except as detailed below. In the event of a conflict between the Manheim Arbitration Policy and those set forth in this Addendum, this Addendum will control.
Special Arbitration Procedures for Timed Sales
Appendix I.A – Addendum to NAAA Arbitration Policy Guidelines for Timed sale
Condition Report/Seller Disclosure Categories | Disclosure/Announcement Required? | Arbitration Time Periods | ||
R/D or L/G | AS-IS/TRA | R/D or L/G | AS-IS/TRA | |
Undocumented visible exterior damage, unacceptable undocumented paintwork, or missing exterior equipment* | Yes | No | 10 Days | N/A |
Undocumented glass damage* | Yes | No | 10 Days | N/A |
Undocumented visible interior damage or missing interior equipment* | Yes | No | 10 Days | N/A |
Tire tread depth: gross misrepresentation – off by 2/32nds or higher (resulting in 4/32nds or below)*** | Yes | No | 10 Days | N/A |
* “Simulcast Live” sales on Manheim.com are Auctioneer-led offerings on specific dates and times in a live video and audio streaming environment.
** “Timed” sales on Manheim.com are vehicles available to purchase 24 hours a day and 7 days a week in a Bid/ Proxy, Bid, Buy Now, or Make Offer environment.
***To qualify for arbitration on these items, a listing must have a Condition Report or Seller Disclosure. Defects must be singularly $400 or more and reach a cumulative total of $800 within that line item. The auction reserves the right to buy back any vehicle at their discretion. Vehicles without a Condition Report or Seller Disclosure are not subject to arbitration on these elements.