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Addendum to 2023 NAAA Arbitration Policy for OVE and Manheim Express

Depending on sale channel, announced conditions, or sale price, other arbitration policies may apply. Please see:

Updated: October 4, 2023
Effective October 9, 2023, in addition to the vehicle arbitration rules set forth in Manheim Terms and Conditions, this Addendum to the 2023 NAAA Arbitration Policy applies for digital sales transacted through OVE.com and Manheim Express (“Addendum”). In the event of a conflict between the vehicle arbitration rules set forth in the Manheim Terms and Conditions and those set forth in this Addendum, this Addendum will control.
The 2023 NAAA Arbitration Policy, as set forth in the Manheim Marketplace Policies (the “Manheim Arbitration Policy”), serves as the baseline for OVE.com and Manheim Express arbitrations except as detailed below. In the event of a conflict between the Manheim Arbitration Policy and those set forth in this Addendum, this Addendum will control.
Special Arbitration Procedures for OVE
  1. Sale Light System   OVE does not operate with a sale light system. All Vehicles are considered to be “Ride and Drive” unless specifically noted as “As-Is” or “TRA.” Vehicles selling “As-Is” will only qualify for arbitration under the rules outlined in the Arbitration Guidelines section of Manheim Arbitration Policy. Vehicles indicated as “TRA” will only qualify for arbitration under the rules outlined in the TRA Arbitration Policy as set forth in the Manheim Marketplace Policies. Any Vehicle that sells for $3000 or under is considered As-Is, unless indicated as TRA, and can only be arbitrated for conditions outlined in the NAAA policy and Appendix I.A to this Addendum.
  2. Seller Responsibilities
    1. The Seller understands that the online listing and disclosures are a binding arbitration representation of Vehicle condition by Seller. Seller is therefore responsible for ensuring that their Vehicles are listed accurately regardless of disclosure requirements in NAAA policy and Appendix I.A.
      1. Sellers are responsible to ensure mileage disclosed on vehicle listings are accurate. Therefore, any vehicle sold that has more than 200 miles at the time of pickup availability than those disclosed on the vehicle listing, the buyer may arbitrate the vehicle.
    2. Seller is responsible for the accuracy and completeness of all representations and descriptions as outlined by the NAAA policy. Vehicles are considered “Ride and Drive,” unless indicated as “As-Is or TRA, and seller must provide comments or announcements of arbitrable defect and issues outlined in Section VII Appendix I of NAAA Policy under “Ride and Drive.” In addition, the seller is responsible for the disclosure of additional items detailed in this document. Vehicles indicated “As-Is” are subject to arbitration only under limited conditions outlined in Section VII Appendix I of NAAA Policy under “Limited As-IS.” Vehicles indicated “TRA” are subject to arbitration only under Manheim’s Total Resource Auctions Arbitration Policy. As Is/ TRA, Structural and Title Brand Indications made only in “seller comments” without notation in the appropriate field are insufficient and may make the vehicle subject to the ordinary arbitration rules. In addition, the seller is responsible for the disclosure of additional items detailed in this document. Vehicles indicated AS IS or TRA may have had Manheim inspections performed that show conditions of functioning components. When AS-IS or TRA is indicated, those components do not carry an assurance of fitness, nor is the Manheim inspection an indication of a component’s likelihood to remain in the same condition it was when first inspected.
    3. If announced as Title Present, Seller must provide title within 3 business days of the sale unless state law specifies a different time period. If announced as Title Attached/Title Unavailable/Title Absent, Seller must provide title within 30 calendar days unless state law specifies a different time period. In all cases, Sale day is Day 1.
  3. Arbitration Guidelines:
Appendix I.A – Addendum to NAAA Arbitration Policy Guidelines for OVE
Seller Disclosure/Announcement Requirements Disclosure/Announcement Required? Arbitration Time Periods
R/D As-Is/TRA R/D As-Is/TRA
Undocumented visible exterior damage, unacceptable undocumented paintwork, or missing exterior equipment* Yes No 10 Days N/A
Undocumented glass damage* Yes No 10 Days N/A
Undocumented visible interior damage or missing interior equipment* Yes No 10 Days N/A
Tire tread depth: gross misrepresentation – off by 2/32nds or higher (resulting in 4/32nds or below)* Yes No 10 Days N/A
*To qualify for arbitration on  these items, defects must be singularly $200 or more and reach a cumulative total of $800 within that line item. The auction reserves the right to buy back any vehicle at their discretion.