Addendum to 2023 NAAA Arbitration Policy for OVE and Manheim Express

Depending on sale channel, announced conditions, or sale price, other arbitration policies may apply. Please see:

Updated: April 3, 2023

Effective April 3, 2023, in addition to the vehicle arbitration rules set forth in Manheim Terms and Conditions, this Addendum to the 2023 NAAA Arbitration Policy applies for digital sales transacted through OVE.com and Manheim Express (“Addendum”). In the event of a conflict between the vehicle arbitration rules set forth in the Manheim Terms and Conditions and those set forth in this Addendum, this Addendum will control.

The 2023 NAAA Arbitration Policy, as set forth in the Manheim Marketplace Policies (the “Manheim Arbitration Policy”), serves as the baseline for OVE.com and Manheim Express arbitrations except as detailed below. In the event of a conflict between the Manheim Arbitration Policy and those set forth in this Addendum, this Addendum will control.

Special Arbitration Procedures for OVE

Sale Light System OVE does not operate with a sale light system. All Vehicles are considered to be “Ride and Drive” unless specifically noted as “As-Is” or “TRA.” Vehicles selling “As-Is” will only qualify for arbitration under the rules outlined in the Arbitration Guidelines section of Manheim Arbitration Policy. Vehicles indicated as “TRA” will only qualify for arbitration under the rules outlined in the TRA Arbitration Policy as set forth in the Manheim Marketplace Policies. Any Vehicle that sells for $3000 or under is considered As-Is, unless indicated as TRA, and can only be arbitrated for conditions outlined in the NAAA policy and Appendix I.A to this Addendum.
Seller Responsibilities
1. The Seller understands that the online listing and disclosures are a binding arbitration representation of Vehicle condition by Seller. Seller is therefore responsible for ensuring that their Vehicles are listed accurately regardless of disclosure requirements in NAAA policy and Appendix I.A.
  1. Sellers are responsible to ensure mileage disclosed on vehicle listings are accurate. Therefore, any vehicle sold that has more than 200 miles at the time of pickup availability than those disclosed on the vehicle listing, the buyer may arbitrate the vehicle.
2. Seller is responsible for the accuracy and completeness of all representations and descriptions as outlined by the NAAA policy. Vehicles are considered “Ride and Drive,” unless indicated as “As-Is or TRA, and seller must provide comments or announcements of arbitrable defect and issues. In addition, the seller is responsible for the disclosure of additional items detailed in this document. As Is/ TRA, Structural and Title Brand Indications made only in “seller comments” without notation in the appropriate field are insufficient and may make the vehicle subject to the ordinary arbitration rules.
3. If announced as Title Present, Seller must provide title within 3 business days of the sale unless state law specifies a different time period. If announced as Title Attached/Title Unavailable/Title Absent, Seller must provide title within 30 calendar days unless state law specifies a different time period. In all cases, Sale day is Day 1.
Arbitration Guidelines:

Appendix I.A – Addendum to NAAA Arbitration Policy Guidelines for OVE

Seller Disclosure/Announcement Requirements	Disclosure/Announcement Required?		Arbitration Time Periods
Seller Disclosure/Announcement Requirements	R/D	As-Is/TRA	R/D	As-Is/TRA
Undocumented visible exterior damage, unacceptable undocumented paintwork, or missing exterior equipment*	Yes	No	10 Days	N/A
Undocumented glass damage*	Yes	No	10 Days	N/A
Undocumented visible interior damage or missing interior equipment*	Yes	No	10 Days	N/A
Tire tread depth: gross misrepresentation – off by 2/32nds or higher (resulting in 4/32nds or below)*	Yes	No	10 Days	N/A
*To qualify for arbitration on these items, defects must be singularly $200 or more and reach a cumulative total of $800 within that line item. The auction reserves the right to buy back any vehicle at their discretion.