Updated: July 15, 2025
This policy has been amended to only cover vehicles purchased through Manheim.com’s Simulcast Live* or Timed** channels and OVE.com listings facilitated through a Manheim auction.
For any vehicle listed and sold on Manheim.com and facilitated through a Manheim auction, seller must make the vehicle available at the listed pickup location within three (3) business days of the sale date. In addition to other arbitration remedies Manheim or the Buyer may invoke, the seller may be assessed a fee of up to $500 to compensate the Buyer for each sale not fulfilled, which fee will be passed on to the Buyer as outlined below.
Manheim is committed to making the buying and selling process as easy and convenient as possible. The Manheim Vehicle Availability Policy is designed to provide buyer confidence in our listings and to hold sellers accountable for managing and representing their listings accurately.
The policy is applied to Simulcast Live* Listed** or OVE.com transactions facilitated through Manheim auctions where (1) the Buyer had a reasonable expectation that it had purchased the vehicle and (2) the Seller does not provide the vehicle to complete the transaction within three (3) business days of sale date (an “UNBUY”). Each UNBUY is then reviewed by facilitation location team members, in its sole discretion.
There are five (5) reasons which may qualify for a Buyer inconvenience disbursement and Seller penalty
*Price variance obvious to a reasonable buyer can disqualify vehicles from this policy (in Manheim and OVE.com’s discretion).
| Vehicle Sale Price | Buyer Credit/ Seller Charge |
|---|---|
|
Under $1,000
|
$100
|
|
Under $3,000
|
$300
|
|
$3,000 and Over
|
$500 |
Where such fee is assessed to the Seller, a disbursement is applied to the Buyer’s account. Any vehicle that is made available to Buyer and then arbitrated or unwound does not qualify for Vehicle Availability assessments.
* “Timed” sales on Manheim.com are vehicles available to purchase 24 hours a day and 7 days a week in a Bid/ Proxy, Bid, Buy Now, or Make Offer environment.
** “Simulcast Live” sales on Manheim.com are Auctioneer-led offerings on specific dates and times in a live video and audio streaming environment.