Post Sale Management Best Practices
After the sale ends, there are several important tasks to manage. These tasks are collectively referred to as Post-Sale Management. They include:
- Making payments
- Applying vehicles to a floor plan
- Acquiring purchase protection
- Requesting post-sale inspections
- Printing vehicle release or gate passes
- Handling vehicles that didn’t sell
1. Access Post-Sale Management
- Navigate to Post-Sale Management from the Quick Links section of the Manheim homepage.
2. Financial Snapshot
At the top of the Post-Sale Management page, you’ll find a financial snapshot of your account:
- What you owe Manheim (if you’ve purchased vehicles)
- What Manheim owes you (if you’ve sold vehicles)
These totals are clickable:
- Click on the amount you owe to make a payment.
- Click on the amount Manheim owes you to view the details.
3. Making a Payment
To make a payment:
- Click on the amount you owe.
- Select the vehicle you owe for.
- In a real account, you’ll see a Make Payment button where you can choose your payment method and process the payment.
4. Apply to Floor Plan
If you use a floor plan like NextGear, you can apply eligible vehicles to your floor plan account directly from the Post-Sale Management page.
5. Post-Sale Inspections & Purchase Protection
You can manage both Post-Sale Inspections and Purchase Protection from here:
- Purchase Protection: Some vehicles are eligible for protection. Eligible vehicles will appear in the Eligibility Box, and you can choose from different protection plans (7-day, 14-day, etc.).
- Post-Sale Inspection: If an inspection is in progress, it will be shown here. A trained mechanic will inspect the vehicle to ensure it meets your expectations.
6. Arbitration & Vehicle Status
For vehicles in Arbitration or those that need inspection, you’ll see their status clearly:
- If the vehicle is ready for buyer pick-up, it will show the status Ready for Pick-Up.
- You can click to request a vehicle release if the vehicle is ready for pick-up.
- If the vehicle is not ready, the status will not show Ready.
7. Additional Features
- Transportation Orders: If you need transportation for a purchased vehicle, you can place an order directly from this page by clicking the Order button.
8. Key Functions After the Sale
Here’s a summary of the tasks you can handle in Post-Sale Management:
- Make Payments: Settle your bills after purchases.
- Floor Plan Applications: Apply vehicles to your floor plan for financing.
- Purchase Protection: Purchase protection plans for eligible vehicles.
- Post-Sale Inspections: Request or track post-sale inspections.
- Vehicle Release: Print gate passes or release forms.
- Vehicle Status: Check the status of vehicles you purchased, including arbitration or inspection progress.
By staying on top of these tasks, you can quickly manage your purchases, get your vehicles back to your dealership, and sell them fast.