DealShield provides wholesale inventory risk management through our Automatic DS360 guarantee, offering protection from real or perceived risks during vehicle sourcing and retailing.
You can log on to dealshield.com with your Manheim login credentials.
Yes, you can return the vehicle for any reason within the mileage allotment and in like condition. You will be reimbursed 100% of the guaranteed amount plus the buy-fee.
Your fee for the DS360 guarantee will show as a “Buyer’s Adjustment” on your sales slip when buying at a Manheim auction.
Yes, as long as the floorplan accepts buyer’s adjustments or will pay an Assurance Invoice from Manheim, it can be used for DS360 guarantee purchases.
Yes, the DS360 guarantee will automatically post to the bill of sale.
You may put an additional 360 post-purchase miles on the odometer. In the event you will exceed the mileage allotment, please call DealShield Client Service at 855-246-5556
You may keep the vehicle for up to 21 days before the return eligibility window expires.
Log into your DealShield dashboard, select “Guaranteed Vehicles” to find vehicles eligible for return and initiate the return by clicking on the button on the right-hand side of your vehicle listing.
Vehicles may be returned to any Manheim or any participating network auction location. Return location must match your selection when filling out your Vehicle Return Authorization (VRA) info.
To comply with NAAA guidelines and protect your DealShield guarantee rate, we recommend if you have a valid arbitration, that you follow the arbitration process at the purchasing location, prior to returning the vehicle through DealShield.
The DS360 guarantee does not include transport cost reimbursements for purchased vehicles.
The DS360 guarantee does not include reimbursement for any extra expenses. DealShield guarantees provide reimbursement for purchase price and buy-fee only.
To return the vehicle we must receive a negotiable title. If the purchase location still has the title, or if the seller has not presented the title, we will attempt to intercept the title on your behalf.
If a vehicle title is held by a floor planning institution, we will do our best to coordinate directly with that institution to obtain the title and process your return. There are times where you may need to contact your institution directly.
Our goal is to get your reimbursement back to you within 7 business days, however it may take up to 12 business days (once your vehicle and title have been checked in) for your refund to process.
The DS360 guarantee only applies to vehicles that are in the same condition as they were at the time of sale. This includes modifications as well as damage to the vehicle.
The DS360 guarantee can be applied to vehicles 20 years or newer with a sale price below $100,000 with less than 250,000 miles on the odometer.
The DS360 guarantee does not cover TMU, TRA, salvage or specialty/hand-built vehicles, nor branded title (e.g. flood). Vehicles purchased by export-only buyers or vehicles purchased on an MSO are also ineligible for a DS360 guarantee.