Arbitration Process Timelines/Deadlines

Updated: December 31, 2025

To ensure the arbitration process moves timely and prevent a lengthy claim, the following arbitration claim milestones each have five (5) calendar days to be completed by the buyer once notified or requested by the Arbitrator.  

• Submit claim documentation 

• Deliver vehicle to approved Manheim or approved 3rd Party site for verification 

• Return title to Manheim location (assuming the claim results in a Buyer Withdrew) 

• Submit Transportation and Reconditioning invoices 

These guidelines are designed to ensure the arbitration process moves in a timely manner and reduce delays in our claims process. 

 In the event a buyer fails to meet one or more of these deadlines, Manheim may, in its sole discretion, close the arbitration claim as “Buyer Bought”.