Arbitration Process Timelines/Deadlines

December 15, 2022

To ensure the arbitration process moves timely and prevent a lengthy claim, the following arbitration claim milestones each have five (5) calendar days each to be completed by the buyer once notified or requested by the Arbitrator.
  • Submit claim documentation
  • Deliver vehicle to approved Manheim or approved 3rd Party site for verification
  • Return title to Manheim location (assuming the claim results in a Buyer Withdrew)
  • Submit Transportation and Recon invoices
These deadlines are designed to ensure the arbitration process moves in a timely manner and reduce delays in our claims process.
In the event a buyer fails to meet one or more of these deadlines, Manheim may, in its sole discretion, close the arbitration claim as “Buyer Bought”.