Manheim Digital Arbitration Time Period
Manheim policy exercises the NAAA “local auction policy” provision and provides 10 calendar days of arbitration coverage for Digital transactions with no bill of lading requirement (Sale Day is Day 1). This includes units purchased via Simulcast and/or OVE.
In addition to the vehicle arbitration rules set forth, this Addendum to the NAAA Arbitration Policy applies for digital sales transacted through OVE.com and Manheim Express as OVE and Manheim Express do not operate with a Sale Light System.
This Policy is designed to provide buyer confidence in our listings and to hold sellers accountable for managing and representing their listings to ensure vehicles are available at the listed pickup location within three (3) business days of the sale date.
Vehicles sold with a higher sale price will have a per item dollar amount qualification threshold of 2% of the purchase to qualify for items outlined in the latest version of the NAAA Arbitration Policy.
All vehicles selling for $3,000 and under, by default, are considered AS-IS.
This arbitration policy applies to Total Resource Auctions sales and overrides any inconsistent policies.
Second Chance Sale Arbitration Policy
All vehicles/units sold under Manheim’s Second Chance Sale program are bound to the National Auto Auction (NAAA) Arbitration Policy’s “In-lane” rules. See the NAAA Arbitration Policy for all guidelines.
This addendum applies to Manheim Specialty sales (boat, RV, motorcycle, and powersport vehicles) transactions and overrides any inconsistent policies.
Permanent brands that follows the vehicle requiring the use of the red light (AS-IS) in addition to the actual announcement.
Mileage Threshold for Arbitration Claims
Vehicles with over 200 miles from when sold at Auction are not eligible for arbitration.
For title related arbitrations, buyers may be assessed a penalty for exceeding 500 miles.
Claims for Absent/Late Titles initiated after 3:00pm (local auction time), or close of business if earlier than 3pm, will not be processed or acknowledged until the following business day.
Additional Manheim Local Auction Policies
Please refer to the Manheim Locations
section for additional policy information that may be unique to a specific location. Select the location of concern and review the “Auction Polices” section, if applicable.
Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim operating location with respect to the amount of time a seller has to surrender title.
To ensure the arbitration process moves timely and prevent a lengthy claim, the following arbitration claim milestones each have five (5) calendar days to complete by the buyer.
Estimates are a critical component of Arbitration/ Assurance (i.e., Post-Sale Inspection, Limited Powertrain Inspection, etc.) claims and Manheim wants to provide clarity within the estimate process.
Definition of Drivable
The term “Drivable” indicates a vehicle could start and move forward at the time of inspection. This is neither an announcement of road worthiness, nor an assurance of mechanical fitness, nor an indication of its likelihood to remain DRIVABLE.