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Commercial Vehicles and Equipment Arbitration Policy

Effective: June 16, 2025

All vehicles indicated as Manheim Commercial Trucks and Equipment (each a “Commercial Use Unit”) will be subject to the following Arbitration guidelines: 

Vehicles indicated as “Manheim Commercial Use Units” and sold during a stated “Manheim Commercial Use Units” sale, lane, or other organized offering across the Manheim Marketplace or offered via a third-party partner of Manheim (In-Lane, Simulcast Live* or Timed** venue through Manheim.com or Manheim Facilitated through OVE.com) are considered AS-IS with limited Arbitration rights. Arbitration claims may be submitted for the following issues: 

  1. Title branding, discrepancies, or encumbrances (Not Actual Miles, Salvage, Theft Recovery, Stolen Vehicle, Grey Market, etc.) 
  2. Additional comments, disclosures, guarantees stated verbally or in writing by the Seller. (e.g., guaranteed miles, specific references to vehicle origin or history, original or customized equipment, etc.) 
  3. Properly functioning and operable Emissions Control Equipment 

Seller is also responsible for ensuring the following elements and conditions are announced: 

  1. Vehicles with a reassigned Vehicle Identification Number (VIN)
  2. “Glider Kit” Vehicles (cab and chassis with a remanufactured engine and transmission) 
  3. Previous Canadian or Grey Market Vehicles 

Seller must ensure negotiable title and/or Proof of Ownership, as required by applicable laws is provided to auction per the local auction’s title policy. 

There will be no arbitration proceedings for any other defect. 

Arbitration timelines and amounts will follow NAAA and Manheim Marketplace guidelines subject to digital vs. in-lane transactions. 

The auction management makes the binding decision upon both the Buyer and Seller on all arbitration matters.  For the purposes of these arbitration terms, Buyer and Seller shall have the meaning provided in the Commercial Use Unit sale terms and conditions. 

* “Simulcast Timed” sales on Manheim.com are vehicles available to purchase 24 hours a day and 7 days a week in a Bid/ Proxy, Bid, Buy Now, or Make Offer environment.  

** “Simulcast Live” sales on Manheim.com are Auctioneer-led offerings on specific dates and times in a live video and audio streaming environment.